Sourdoughsource.ca Satisfaction Guarantee
Customers have a THIRTY (30) DAY RETURN option from date of purchase for all new re-sellable products. UNUSED items must be returned inside the original packaging. Shipping will be the responsibility of the consumer, please contact Sourdough Source before sending return. We recommend that you return-ship by a traceable and insured method. Once the return is received, inspected, and approved, reimbursements will be applied as a full refund through original means of purchase within 5 working days.
Sourdough Source guarantees its product against defects in materials and workmanship for a period of One (1) YEAR from the date of original purchase depending on the product and the exceptions stated below.
Please send photos of any defective or damaged products to: Hello@sourdoughsource.com or CONTACT US.
Upon receipt of your email, we will notify you the status of the claim. Approval will result in a refund that will be processed to your original method of payment within 5 working business days. Exchange items will be shipped within 5 business days of approval of claim.
We ship within Canada on our www.sourdoughsource.ca site. Within the USA on our www.sourdoughsource.com site. If you wish to have a shipping estimate for another location, please CONTACT US.
We can ship to virtually any address in the world, however, the cost will be determined per order. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.